- No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at info@gifts4ocassions.com or WhatsApp us on +27621650616 (08:00 AM-10:30 PM, Monday-Sunday).
- We take stringent measures to ensure that the items delivered to you are in perfect condition. Don’t worry. You can write to us at info@gifts4ocassions.com (08:00 AM-10:30 PM, Monday-Sunday) and we will take care of it.
We do not guarantee refund for cases where:
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
- Flowers, fruits, cakes, chocolates gift products and preserved items are delivered to an incorrect address provided by the sender.
- Product quality problems caused by improper handling of the product.
- Cancellation/modification request in an order made less than 24 hours prior to the date of delivery we shall notify you as soon as possible and reimburse your payment in full.
- Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 3 – 4 business days to reflect in your account.
- Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.
