• No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at or WhatsApp us on +27621650616 (08:00 AM-10:30 PM, Monday-Sunday).
  • We take stringent measures to ensure that the items delivered to you are in perfect condition. Don’t worry. You can write to us at (08:00 AM-10:30 PM, Monday-Sunday) and we will take care of it.

We do not guarantee refund for cases where:

  • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  • Flowers, fruits, cakes, chocolates gift products and preserved items are delivered to an incorrect address provided by the sender.
  • Product quality problems caused by improper handling of the product.
  • Cancellation/modification request in an  order made less than 24 hours prior to the date of delivery we shall notify you as soon as possible and reimburse your payment in full.
  • Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 3 – 4 business days to reflect in your account.
  • Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

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